- How much is shipping?
- We use standard shipping for all orders, prices vary from country to country. The cost will be displayed on the checkout page. Shipping cost is subject to change depending on promos.
- All orders are shipped from our headquarters in Tampa Fl unless otherwise stated on the product description.
- If there is a FREE SHIPPING promo active, FREE shipping does not apply to exchanges or returns. The shipping cost for an exchange/return is 4.99
- How long does it take for an order to arrive?
- This depends on the product ordered and which country you are in.
- For domestic orders (within USA) processing time is 24 hours. Once processed a tracking number becomes available, please allow around 3 business days for the items to be delivered unless otherwise stated in the products description.
- For international shipments, please allow processing times of up to 3 days upon receipt of your order, where a tracking number will be provided afterwards. Delivery times vary from country to country however we always try to pick the quickest option available.
- Can I have a tracking number?
- Tracking numbers are sent out automatically 24 to 48 hours after an order is made. If for whatever reason you didn't receive yours, please contact firstname.lastname@example.org and we will be sure to send you one.
- Why have I not received any order confirmation details?
Most of the time this is because our customers have accidentally entered their email incorrectly. Throughout the process we send 1-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
- What is your refund policy?
- We offer a 100% Satisfaction Guarantee - which means we will refund your money if you are for any reason not satisfied with your order; just follow the guidelines listed in our Returns page.
We want to provide a risk-free shopping experience and trust our customers to not take advantage of us on this offer.
- Returned items must meet the requirements stated in our Returns page.
- DELAYED ORDER
- In the unlikely event that your order hasn't arrived after 1 week (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 14 days of receiving your order. Thank you for your understanding!
- DAMAGED ITEM
- If there is damage to an item upon delivery, contact our customer service immediately email@example.com, or using our Facebook page messaging feature, we usually respond to inquiries Monday to Friday during the hours of 9AM to 5PM Eastern Standard time. We will file a claim with the carrier and either ship you a replacement or issue a refund after the claim is granted.
- How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at firstname.lastname@example.org or by using our Facebook page messaging feature, we usually respond to inquiries Monday to Friday during the hours of 9AM to 5PM Eastern time.